Find answers to the most common questions about our products, shipping, payments, and more.
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Everything about placing, modifying, and tracking your orders.
Placing an order is simple! Browse our Shop, add products to your cart, and proceed to checkout. You'll need to create an account or log in, enter your shipping details, and complete payment. Once confirmed, you'll receive an order confirmation email immediately.
You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be changed. To modify or cancel, contact our support team immediately at support@420cannabis.24-us.online or call +1 (420) 123-4567.
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page by entering your order number and email address. Tracking updates typically appear within 24 hours of shipment.
Our minimum order amount is $30. Orders below this amount cannot be processed. We offer free shipping on all orders over $100.
Information about shipping methods, delivery times, and packaging.
We offer three shipping options:
Orders placed before 2 PM PST are processed the same day. Weekend orders ship on Monday.
Yes! We proudly ship to all 50 states in the USA. All our products comply with the 2018 Farm Bill (containing less than 0.3% Delta-9 THC). However, we recommend checking your local state laws before ordering, as regulations vary by state.
Absolutely. All orders are shipped in plain, unmarked boxes with no cannabis-related branding or labels. The return address shows our parent company name for complete discretion. Products are vacuum-sealed for freshness and odor control.
We take full responsibility for lost or damaged packages. Contact our support team within 48 hours of the delivery date, and we'll send a replacement or issue a full refund. We also offer Route Package Protection at checkout for added peace of mind.
Learn about our product quality, testing, and recommendations.
Yes, every single product undergoes rigorous third-party lab testing for potency, purity, pesticides, heavy metals, and residual solvents. Lab results (COAs) are available on each product page. We believe in complete transparency — you deserve to know exactly what you're consuming.
Here's a quick breakdown:
Store your products in a cool, dark, and dry place away from direct sunlight. Ideal temperature is 60-70°F. Use airtight glass containers for flower, keep edibles refrigerated, and store cartridges upright. Proper storage maintains potency and freshness for months.
Of course! Our expert support team is available 24/7 to provide personalized recommendations based on your preferences, tolerance level, and desired effects. Contact us via Live Chat, email, or phone — we're happy to help you find the perfect product.
Secure payment methods, billing, and refund information.
We accept multiple secure payment methods:
All transactions are encrypted and processed securely. Your card statement will show a discreet billing descriptor.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, contact us for a full refund or exchange. Some restrictions apply to opened consumable products. Refunds are processed within 3-5 business days after we receive the returned item.
Sales tax is calculated based on your shipping address and local regulations. The exact tax amount will be displayed at checkout before you complete your purchase. Some states may have additional cannabis-specific taxes.
Manage your account, rewards, and membership benefits.
Click the Account icon () in the header and select "Register". Fill in your name, email, and create a password. You'll receive a verification email — click the link to activate your account. Creating an account unlocks loyalty rewards, order tracking, and faster checkout.
Our 420 Rewards Program lets you earn points on every purchase:
Points never expire as long as your account remains active.
Click "Login" and select "Forgot Password". Enter your registered email address, and we'll send you a password reset link. The link expires in 1 hour for security. If you don't see the email, check your spam folder or contact support.
Can't find what you're looking for? Our support team is available 24/7 to assist you with anything you need.